Automated Driver Identity Verification for a US Vehicle Release Platform

A US company runs a web platform for managing vehicle releases between shippers, carriers, and drivers. The platform covers driver onboarding, release assignment, document handling, and access to vehicle release details.

The problem: they needed to confirm that the driver requesting access to a release was the right person. Release data is operationally sensitive, so identity had to be checked before anything became visible. And they needed two paths — a full document scan for drivers going through verification for the first time, and facial match only for drivers who had already verified and just needed to re-confirm.

Techstack built the identity verification layer into the existing platform: the backend processing pipeline, the webhook handling, and the driver-facing mobile flow.

Industry:

Transportation and Logistics

Services:

Back End Development, Front End Development

Location:

United States

Challenge

Fitting into a live platform The platform was already running in production. The integration had to work inside the existing application flow without disrupting current operations.

Two types of users, two different paths First-time drivers needed a full document scan. Returning drivers with a valid prior scan needed a faster route, facial match only, without weakening the actual identity check. The system had to decide which path to take automatically, without manual review.

Webhook results that arrive late or out of order Identity verification providers return results asynchronously. Internal records had to stay accurate even when webhook responses came in delayed or out of sequence.

Solution

The integration covers two layers: backend API and webhook infrastructure, and the driver-facing mobile flow.

Backend

The backend connects to the identity verification provider through a token generation API. Before issuing a token, it checks the driver's latest approved document scan and their license expiration date — that's what determines which verification type the driver gets. Webhook requests from the provider are validated with HMAC signature checks, then processed asynchronously through an event-listener queue with queued result saving, so records stay accurate even when responses arrive out of order.

Frontend

The driver flow is built mobile-first. Drivers enter contact details, receive a verification token, and complete the check through an embedded verification screen. The frontend listens to messages from the embedded screen, then starts polling the backend for status. It handles transient errors without dropping the session, shows clear success and failure states, and limits retry attempts.

How a verification runs

The driver enters contact details through the onboarding flow.
The backend checks document scan history and license validity, then generates the appropriate token — document scan or facial match.
The driver completes verification through the embedded screen.
The frontend polls the backend for status while the backend processes the incoming webhook response.
Once the provider confirms the result, the backend updates the internal verification record.

Technologies Used

The backend runs on Laravel — API integration, token generation logic, HMAC webhook validation, and async result processing via events and queued listeners. The driver-facing flow is built in Vue.js with embedded screen integration and frontend polling. The identity verification layer connects to a third-party provider via API.

About the team

Four people. A backend/full-stack developer built the verification API integration, webhook pipeline, and routing logic. A mobile developer owned the driver-facing flow from contact entry through status polling. A QA engineer covered integration testing across both verification paths and edge cases in the async webhook flow. A project manager handled delivery coordination with the partner.

Team composition

Backend/Full-stack Developer
1
Mobile Developer
1
QA Engineer (part-time)
1
Project Manager (part-time)
1

Impact

Before the integration, carriers and shippers handled driver verification manually. That created delays and left room for inconsistency in who could access release data.

After the integration, identity is checked automatically before any release information becomes accessible. No manual step is required from the carrier or shipper side.

First-time drivers go through a document scan that meets identity assurance requirements for sensitive release data.
Returning drivers eligible for facial re-verification finish faster, without repeating a full document scan.
The driver flow works on mobile, which is where most drivers actually use it.

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